Residential Services FAQs

Question Does 8x8 work with my computer? Answer You only need an high speed internet connection for 8x8 services to work. You don't need a computer to enable your service. If you have a computer, it doesn't need to be on to make or receive phone calls. For account management, you can access and modify all of your account information via any web browser (located anywhere in the world). FAQ ID: 70215 Last Modified: 2/8/2010 11:14:00 PM

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• Can someone place a collect call to my 8x8 phone number?
• How do I configure the 8x8 adapter with a fixed/static IP address?
• I have no dialtone when I pick up the telephone connected to the 8x8 adapter and I hear a busy tone or I make a call and hear no audio or busy signal what is wrong with my network setup or connection? What should I check?
• What is an IP call?
  
• I have a high speed DSL or cable modem that connects to my computer via USB. How can I add 8x8 to this setup?
• How does 8x8 call forwarding work? How do I set my 8x8 phone to forward to another number? How much does forwarding cost?
• I am experiencing poor audio quality (packet loss, dropouts, one way audio, echo, latency) when placing or receiving 8x8 calls. What can I do about this?
• How can I send my 8x8 voicemail messages to my email address?
• When I call my 8x8 phone number from a particular telephone (mobile, cellular, certain carrier), the incoming call does not go through. I am able to call my 8x8 phone number from other carriers and telephone lines. What can be done to fix this?

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